Digital Operations Platforms (term coined by #Forrester) handle many ERP workloads, but with very different architectures that make them more flexible, open and easier to use.
Let’s figure it out, why it is important to drive your ERP modernization and implement Digital Operations Platform? Some examples to explain better the benefits.
1. Many IT leaders are modernizing their organization’s core systems, so they can power the next wave of process innovation. Changing the business model is a high or critical priority for a quarter of software decision-makers, and 56% of them are considering changing their ERP provision.
2. Modern businesses move away from siloed instances and rigid, hard-coded processes in legacy ERP, because they can prevent their owners from providing customers with today’s operational must-haves, such as “buy online, return to store”, pay-per-use subscription contracts, and add-on app marketplaces. Digital Operations Platforms mobilize resources better and accelerate innovation of multiple new products simultaneously.
3. Application usability to enhance employee experiences is also driving ERP modernization initiatives. Today’s employees won’t accept applications that are hard to use. It’s not merely dated user interface (UI) design that irritates users and hampers their productivity. Good modern software also addresses many other flaws, such as using smart defaulting to reduce superfluous keystrokes and embedding analytics so that users don’t have to collect data manually from multiple sources. It helps to keep the best talent for your business, and do not let your best people waste their time on moving data from one system to another.
4. Another factor influencing ERP modernization is that organizations are striving to achieve operational excellence to serve customers more quickly or more cheaply. Digital operations platforms are a key source of differentiation now that customer experiences have become increasingly similar. It helps to meet customers’ ever-changing expectations in the era of cloud and digital platforms.
5. Digital operations platforms are smart, with artificial intelligence (AI) at the core to drive quicker, better decisions. They enable the shift from drill-down to alert-up, triggering proactive action instead of merely supporting post-mortem investigations of what went wrong.
Digital Operations Platform brings together automation and workflows to give your teams what they need most. A space in which they can work together, in which processes are centralized and unified, and that allows for great customer experiences.
